Milkdragon · Customer care
Your privacy matters.
This notice explains how information is handled when you visit milkdragon.com, shop with us or contact our store.
About this notice
Milkdragon operates this online store at milkdragon.com. For questions about this notice or a request concerning your information, email support@milkdragon.com.
Information you provide
When you place an order or contact us, we receive the information you submit, such as your name, email, billing and shipping addresses, optional phone number, selected products, order notes and customer-service messages. If you use an account, its profile and order information are also stored.
When you submit a product review or comment, the information you choose to publish may be visible to other visitors. WordPress may also collect the reviewer’s IP address and browser information to help identify spam. Please do not include private contact or payment details in public reviews.
Technical information & cookies
Our WordPress and WooCommerce store uses cookies and similar session information to keep track of your cart, support checkout and manage sign-in where used. Hosting and security services may process technical information such as IP addresses, browser details, requested pages and diagnostic logs to operate and protect the website.
You can manage cookies in your browser. Blocking essential cookies may prevent the cart, checkout or sign-in from working correctly. External services you choose to use may apply their own cookie and privacy notices.
How we use information
- Process and manage orders, delivery, returns and customer support.
- Send transactional messages about your order or account.
- Maintain the website and investigate errors, misuse and suspected fraud.
- Keep business records and respond to applicable legal obligations and requests.
Depending on the circumstances and applicable law, processing may be necessary to fulfill an order, comply with a legal obligation, protect legitimate business interests or follow consent you have given. You may withdraw consent where processing relies on it, without affecting prior lawful processing.
Service providers & payments
Information needed to operate the store may be handled by our hosting provider, website infrastructure and security providers, and delivery or fulfillment providers when completing your order. We may also disclose information where required by law or necessary to address fraud or protect legal rights.
When PayPal or Stripe is enabled and you choose it at checkout, relevant transaction and billing information is processed by that provider under its own privacy notice. Never send payment credentials by email. A provider may handle information in countries other than your own; applicable safeguards and rights depend on the service and relevant law.
Retention & security
Order, account and support information is kept for order administration, customer service, dispute handling, security and applicable recordkeeping requirements. Automated deletion periods for WooCommerce order and account records are not currently configured, so those records remain until reviewed and deleted or anonymized. Deletion requests are assessed against records we must retain for legal, accounting or security reasons.
We use access controls and website security measures to protect information. No internet transmission or storage system can be guaranteed completely secure.
Your choices & requests
Depending on applicable law, you may have rights to request access, correction, deletion or a copy of your information, or to restrict or object to certain processing. Contact support@milkdragon.com with your request. We may need to verify your identity before acting, and legal exceptions may apply. You may also have the right to complain to your local data-protection authority.
Changes to this notice
We may update this notice as the store and its services change. The date below identifies the latest version.